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Insurance News

Potential AI Errors: A Looming Challenge for Insurers Potential AI Errors: A Looming Challenge for Insurers
24 Apr 2025: Paige Estritori

Industry experts are signaling a potential risk for underwriters due to claims arising from inaccuracies produced by artificial intelligence (AI), likening it to the 'silent cyber' phenomenon of the past. Clyde & Co partner, Darryl Smith, highlights the issue, emphasizing how AI inaccuracies could impact various insurance policies, sometimes without immediate detection. - read more
AFCA Supports RAA Insurance in Vehicle Location Dispute AFCA Supports RAA Insurance in Vehicle Location Dispute
24 Apr 2025: Paige Estritori

An insurance dispute over the location of a vehicle culminated in the Australian Financial Complaints Authority (AFCA) backing RAA Insurance in their decision to deny a claim. The issue surrounded the policyholder's claim that her son’s car was stored in South Australia, while the vehicle was allegedly used and registered in Victoria. - read more
AFCA Sides with Homeowners in Landmark Insurance Dispute Over Property Cracks AFCA Sides with Homeowners in Landmark Insurance Dispute Over Property Cracks
22 Apr 2025: Paige Estritori

Homeowners recently secured a favourable ruling against their insurer after a water leak led to significant structural damage. After large cracks emerged on their property, Youi initially denied the insurance claim, attributing the damage to pre-existing issues like earth movement and tree root intrusion, both of which are exclusions in their policy. - read more
Climate Change Threatens Australian Suburbs with Unaffordable Insurance Climate Change Threatens Australian Suburbs with Unaffordable Insurance
17 Apr 2025: Paige Estritori

More than 4% of Australian properties are currently facing heightened risks from natural hazards exacerbated by climate change, rendering insurance coverage often unaffordable or unavailable, according to recent findings by Climate Valuation. An analysis of over 15 million properties across 15,000 suburbs also highlights that an additional 10% are at moderate risk from disasters such as floods, bushfires, tropical cyclones, coastal inundation, and extreme winds. - read more
Insurer Rejects Claim Over Diesel Fluid Mix-Up Insurer Rejects Claim Over Diesel Fluid Mix-Up
16 Apr 2025: Paige Estritori

A contentious insurance claim has ended unfavourably for a motor policyholder after her husband mistakenly poured diesel exhaust fluid into her car's fuel tank. Although the policyholder initially received assurances from a Suncorp representative that the use of AdBlue fluid wouldn't be considered improper fuelling – supposedly an excluded scenario under her policy – the claim was later denied. This decision has sparked debate around policy definitions and customer service communication. - read more
ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues
14 Apr 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings in the Federal Court against Hollard Insurance, alleging a breach of the duty of utmost good faith. This action is in response to what ASIC describes as Hollard's 'egregious' handling of a home and contents insurance claim filed by a couple from regional Victoria. - read more
Suncorp to Slash Jobs and Offshore Work in Motor Claims Suncorp to Slash Jobs and Offshore Work in Motor Claims
11 Apr 2025: Paige Estritori

Suncorp, a leading Australian insurer, has announced plans to reduce its workforce by cutting 30 of the 70 positions within its motor claims assessing coordinator team, with an intention to offshore some of these functions. This decision has prompted a response from the Finance Sector Union (FSU), which is currently gathering feedback from its members and intends to challenge the proposed changes. - read more
AFCA Ruling: Trucking Firm's Claim Invalid Due to Misrepresentation AFCA Ruling: Trucking Firm's Claim Invalid Due to Misrepresentation
10 Apr 2025: Paige Estritori

A recent decision by the Australian Financial Complaints Authority (AFCA) has highlighted the importance of accurate disclosure in insurance applications. A trucking company's claim under an NTI commercial motor vehicle policy was denied after discrepancies were found in the company's insurance history and operational radius claims. - read more
Gow-Gates Secures Two-Year Partnership Extension with Football NSW Gow-Gates Secures Two-Year Partnership Extension with Football NSW
10 Apr 2025: Paige Estritori

Gow-Gates has successfully renewed its role as the official insurance broker for Football NSW, set to continue for an additional two years. The decision was made following an extensive tender process conducted by the soccer organization last year. - read more
Strata Properties in Australia Reach $1.4 Trillion in Value Strata Properties in Australia Reach $1.4 Trillion in Value
08 Apr 2025: Paige Estritori

The insured value of strata properties across Australia has soared to an estimated $1.4 trillion, according to a recent industry report. This significant figure highlights the growing importance of the strata sector, which now encompasses properties worth $486 billion in New South Wales, $471 billion in Victoria, $245 billion in Queensland, and $112 billion in Western Australia. South Australia, the Australian Capital Territory, Tasmania, and the Northern Territory round out the country's strata market. - read more
TAL Acquires 15.1% Stake in Challenger, Eyeing Retirement Sector Expansion TAL Acquires 15.1% Stake in Challenger, Eyeing Retirement Sector Expansion
07 Apr 2025: Paige Estritori

TAL, a prominent life insurance provider, has announced its acquisition of a 15.1% stake in Challenger Limited. This strategic move is seen as part of TAL's efforts to deepen its involvement in the annuities market, as it seeks to address the evolving needs of Australia's ageing demographic. - read more
Cyclone Pool to Address $1.7 Billion in Claims After Alfred's Impact Cyclone Pool to Address $1.7 Billion in Claims After Alfred's Impact
07 Apr 2025: Paige Estritori

The destruction caused by Ex-Tropical Cyclone Alfred is projected to demand approximately $1.7 billion in claims from the reinsurance pool, according to Australian Treasurer Jim Chalmers. As the cyclone swept across Queensland on March 8, over 63,000 claims have already been lodged with insurers. The insurance coverage through the cyclone pool ceased 48 hours later, highlighting the widespread devastation in its wake. - read more
Insurers Assist Storm-Struck Casterton with Community Session Insurers Assist Storm-Struck Casterton with Community Session
03 Apr 2025: Paige Estritori

The Insurance Council of Australia (ICA) is set to host a community consultation and information session in Casterton, a town in Western Victoria recently battered by hail and storms. This event, scheduled for Wednesday, aims to provide residents with an opportunity to engage directly with their insurers. - read more
Insurance Council Urges Action on Risk Reduction as Election Approaches Insurance Council Urges Action on Risk Reduction as Election Approaches
02 Apr 2025: Paige Estritori

Prime Minister Anthony Albanese has announced a federal election set for May 3, positioning the Insurance Council of Australia (ICA) to leverage this political moment to advocate vigorously for enhanced risk reduction measures. The ICA is calling for substantial investment in mitigation strategies to address pressing issues of insurance affordability and resilience against natural disasters. - read more
Allianz and AWP Face Hefty Penalties for Misleading Insurance Claims Allianz and AWP Face Hefty Penalties for Misleading Insurance Claims
01 Apr 2025: Paige Estritori

The Supreme Court of New South Wales has imposed significant criminal penalties on Allianz Australia Insurance Ltd and AWP Australia Pty Ltd. Allianz received a $13.5 million fine, while AWP was fined $3.3 million. These penalties were for falsely or misleadingly promoting financial products online, breaching sections 1041E(1) and 1311(1) of the Corporations Act 2001. - read more
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Cyber Insurance Articles

The Essential Guide to Cyber Insurance for Australian Small Businesses The Essential Guide to Cyber Insurance for Australian Small Businesses
In the digital age, Australian small businesses find themselves navigating a world where online presence isn't just an advantage, it’s a necessity. With this increased online activity comes heightened vulnerability to cyber threats, making the protection of digital assets an urgent priority. - read more
Assessing Your Data Vulnerabilities: A Checklist for Australian Businesses Assessing Your Data Vulnerabilities: A Checklist for Australian Businesses
In today's rapidly evolving cyber landscape, Australian businesses must prioritize data security more than ever before. As companies continue to digitize operations and store sensitive data electronically, the need for robust cybersecurity measures has become paramount. This introduction lays the foundation for understanding the criticality of protecting your company's most valuable asset—its data. - read more
Protecting Sensitive Data: Cyber Threat Prevention for Remote Teams Protecting Sensitive Data: Cyber Threat Prevention for Remote Teams
Remote work has seen a significant rise in Australia, especially following the COVID-19 pandemic. More businesses are embracing flexibility, allowing employees to work from home or other remote locations. - read more
Understanding the Importance of Cyber Insurance in the Digital Age Understanding the Importance of Cyber Insurance in the Digital Age
As we dive deeper into the digital era, the topic of cyber security becomes increasingly critical. With businesses and individuals relying heavily on digital technologies, the threat of cyber attacks looms larger than ever. This introductory section aims to unpack the concept of cyber insurance as a tool to mitigate these risks. - read more
Strengthen Your Defences: Implementing Effective Cybersecurity Protocols Strengthen Your Defences: Implementing Effective Cybersecurity Protocols
In today's digital age, understanding the cyber threat landscape in Australia is not just important—it's essential. Cyber attacks are becoming more sophisticated and are affecting businesses and individuals at an alarming rate. Common types of cyber attacks include phishing, ransomware, and data breaches, each with the potential to cause significant harm. The impact of cybersecurity breaches on both the economy and the reputation of affected entities is profound, ranging from financial loss to long-lasting reputational damage. - read more
Understanding the Importance of Cyber Insurance in the Digital Age Understanding the Importance of Cyber Insurance in the Digital Age
As we dive deeper into the digital era, the topic of cyber security becomes increasingly critical. With businesses and individuals relying heavily on digital technologies, the threat of cyber attacks looms larger than ever. This introductory section aims to unpack the concept of cyber insurance as a tool to mitigate these risks. - read more
The Essential Guide to Cyber Insurance for Australian Small Businesses The Essential Guide to Cyber Insurance for Australian Small Businesses
In the digital age, Australian small businesses find themselves navigating a world where online presence isn't just an advantage, it’s a necessity. With this increased online activity comes heightened vulnerability to cyber threats, making the protection of digital assets an urgent priority. - read more
The Essential Guide to Cyber Insurance for Australian Businesses The Essential Guide to Cyber Insurance for Australian Businesses
Cyber insurance is a type of insurance designed to protect businesses from internet-based risks and, more generally, from risks relating to information technology infrastructure and activities. It covers losses related to data breaches, cyber extortion, and other kinds of cyber attacks. - read more
Protecting Your Business from Online Threats: The Benefits of Cyber Insurance Protecting Your Business from Online Threats: The Benefits of Cyber Insurance
In today's digital age, businesses are increasingly becoming more vulnerable to online threats. Cyber attacks are not just limited to large corporations. Small businesses are also at risk and can suffer severe financial losses due to cyber threats. It is essential for small businesses to invest in cyber insurance. Cyber insurance offers protection against online threats, providing financial assistance if a company experiences a data breach, cyber attack, or other forms of cybercrime. - read more
From Phishing to Hacking: Examining the Coverage Options of Cyber Insurance Policies From Phishing to Hacking: Examining the Coverage Options of Cyber Insurance Policies
In today's digital landscape, Australian small businesses face a myriad of cyber risks that can threaten their operations and financial stability. From sophisticated phishing scams to debilitating hacking attacks, the need to safeguard against such digital threats has never been more pressing. This introductory guide serves to illuminate the complexities of the cyber risk environment within Australia, focusing on the small business sector's unique vulnerabilities. - read more


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Knowledgebase
Public Liability Insurance:
A very broad term for insurance covering liability exposures for individuals and business owners. It provides broad coverage, generally including all exposures for property damage and bodily injury.