We also value your feedback and suggestions — they help us continually improve the Cyber Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
Australian dairy producers are entering the 2026/27 season with limited margin for error, as escalating input costs continue to erode profitability. According to Rabobank's latest annual Australian Dairy Outlook, rising expenses for fuel, fertiliser, water, labour, and interest rates are placing significant pressure on the sector. - read more
In response to escalating global disruptions affecting fuel and fertiliser supplies, the Australian government has announced a $10 billion budget package aimed at securing these critical inputs for the agricultural sector. Prime Minister Anthony Albanese emphasized the government's commitment to stabilizing supply lines and mitigating the impact of international conflicts on domestic agriculture. - read more
In a recent analysis by AM Best, Australia's top ten non-life insurers have reported a substantial 11.1% increase in insurance services revenue, reaching nearly $46 billion in their latest annual results. This growth underscores the resilience and adaptability of the Australian insurance industry amidst a complex and evolving risk landscape. - read more
Aon's third-quarter Global Insurance Market Insights report reveals a continued softening of insurance prices in Australia, presenting a strategic opportunity for businesses to enhance their risk transfer programs. The report notes significant rate reductions, particularly in property cover, where prices have decreased by 11% to 20% due to abundant market capacity. - read more
The Australian Prudential Regulation Authority (APRA) has released its latest statistics, indicating a significant increase in intermediated general insurance premiums. In the six months leading up to December 31, 2025, premiums placed through intermediaries reached $22.97 billion, up from $21.59 billion in the previous half-year and $22.28 billion in the corresponding period of 2024. - read more
Cyber insurance, also known as cyber liability insurance, is a type of coverage designed to protect businesses from the financial repercussions of cyber attacks and data breaches. As cyber threats become more sophisticated, the need for a safety net to mitigate the impact of such incidents has grown significantly. - read more
In today's rapidly evolving digital landscape, Australian businesses face an ever-increasing array of cyber threats. From sophisticated phishing schemes to ransomware attacks, these dangers lurk in the virtual shadows, often going unnoticed until it's too late. Recognizing and understanding these cyber risks is not just important; it's crucial for the sustainability and success of any modern enterprise. - read more
In today's digital age, businesses are increasingly becoming more vulnerable to online threats. Cyber attacks are not just limited to large corporations. Small businesses are also at risk and can suffer severe financial losses due to cyber threats. It is essential for small businesses to invest in cyber insurance. Cyber insurance offers protection against online threats, providing financial assistance if a company experiences a data breach, cyber attack, or other forms of cybercrime. - read more
In today’s digital landscape, Australian companies face an increasing threat from cyber criminals. The paramount importance of cybersecurity has never been more evident, with the surge of incidents exposing the vulnerabilities in organizations' digital defenses. As we usher into an era where data breaches and cyber attacks are commonplace, protecting digital assets becomes a crucial part of doing business. - read more
Cyber insurance is a type of insurance designed to protect businesses from internet-based risks and, more generally, from risks relating to information technology infrastructure and activities. It covers losses related to data breaches, cyber extortion, and other kinds of cyber attacks. - read more
Knowledgebase
Actuary: A professional who analyzes the financial costs of risk and uncertainty using mathematics, statistics, and financial theory.
