Record Surge in Insurance Complaints Due to Claim Processing Delays

AFCA's lead ombudsman for insurance, Emma Curtis, highlighted that the delays are often due to shortages of materials and skilled labour, exacerbated by rising fuel and freight costs. These factors have led to prolonged repair times and, consequently, increased dissatisfaction among policyholders.

The Insurance Council of Australia (ICA) acknowledged the challenges, noting that insurers processed an average of 86,000 motor and household insurance claims daily in 2025. However, the council warned that ongoing global conflicts and economic pressures are likely to further disrupt supply chains, potentially worsening delays.

For farmers and rural property owners, these delays can have profound implications, especially when timely repairs are crucial for maintaining operations. It's essential for policyholders to maintain open communication with their insurers and understand the potential for extended processing times in the current climate.