We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.
In this span, over 50,000 Australians and their families received the much-needed financial support, with an astounding 70% of the claims assisting individuals grappling with injuries or illnesses. This expedient delivery of services underscores TAL's commitment to facilitating not just claims but also recovery and health support.
Georgina Croft, TAL's Chief Claims Officer, emphasized the insurer’s holistic approach towards customer needs, which not only aims at claims disbursement but also at providing extensive support during clients' recovery phase. According to Croft, personalized customer service remains pivotal in TAL's operational model.
In reference to TAL’s recent strides, Croft pointed towards the significant role play by employee training and upskilling efforts, alongside formidable investments in their technological and operational frameworks, as the core drivers of their enhanced customer service in the past year.
"Ensuring that our claims consultants are equipped with the optimal tools and training is fundamental in delivering consistent and reliable support for our customers when they need us the most," Croft explained.
TAL's commitment is reflected in its extensive training efforts, which saw its claims team dedicated over 22,000 hours spread across 277 training programs facilitated by TAL Claims Academy. These include modules on Person-Centred Claims Management, designed to imbue employees with skills essential for supporting clients effectively.
Moreover, Croft highlighted the necessity and transformative impact of digitizing parts of the claims process. She identified this initiative as pivotal in delivering a seamless and expedient claims experience, benefiting not only individual customers but also their superannuation fund partners and members.
By continuously improving its digital interface—TAL Connect—the insurer provides users with greater control and transparency, enabling more streamlined interaction with their insurance and claims information. Croft mentioned, "In the past 12 months, we've observed a significant uptake in digital claims submissions, with 50% being lodged via the TAL Connect platform and processed within just 24 hours, underscoring the efficiency brought by digitization."
The insights shared here reflect the fundamental transformations that have revolutionized the insurance claims process in recent years, underscored by TAL's groundbreaking developments and commitment to continuous improvement. These strides not only signify advances in company operations but also the evolving landscape of the insurance sector at large.
Published:Monday, 20th May 2024
Source: Paige Estritori
| Life Insurers Aim for Harmony with Financial Advisers 15 Jun 2024: Paige Estritori The Council of Australian Life Insurers (CALI) has reaffirmed that their primary focus is not to compete with financial advisers but to enhance the existing services in the life insurance sector. - read more |
| NSW Braces for Continued Flooding Amid Unstable Weather 08 Jun 2024: Paige Estritori The state of New South Wales (NSW) is grappling with significant flooding threats in the Hawkesbury-Nepean River region as meteorological conditions remain volatile, according to the Bureau of Meteorology's latest updates. - read more |
| Queensland's Incremental Approach to Workers' Comp Premiums 05 Jun 2024: Paige Estritori Queensland has announced a 4% increase in workers’ compensation premiums for the upcoming financial year. Despite this rise, the state assures businesses that they will still enjoy some of the most competitive rates in Australia. - read more |
| Fraudulent Claim Sparks Financial Freeze 05 Jun 2024: Paige Estritori A claimant's bank funds have been frozen following accusations of fraudulent activities involving counterfeit medical invoices. - read more |
| IAG Faces New Allegations Amid Loyalty Pricing Scandal 03 Jun 2024: Paige Estritori IAG, a prominent insurance provider, has announced its intention to contest a class action put forth by law firm Slater and Gordon in the Victorian Supreme Court. This lawsuit alleges that IAG misled customers by promising loyalty discounts on home and contents policy renewals that were not genuine. - read more |
| Navigating the Aftermath: Your Cyber Attack Recovery Roadmap In an age where digital presence intertwines with daily operations, the threat landscape in Australia has magnified, exposing businesses to an evolving array of cyber threats. From sophisticated phishing attempts to ransomware attacks, the risk of digital insecurity looms large. Australia, with its growing technological adoption, finds itself facing an upsurge in cyber threat incidents year over year. - read more
|
| Cyber Insurance Claims: What Small Business Owners Need to Know Cybersecurity incidents are a growing concern for small businesses. These incidents can have disastrous consequences on the affected businesses and their customers. Cyber insurance policies provide a form of financial protection for small businesses in the event of a cyber-attack. This article will provide an overview of cyber insurance claims and its importance for small business owners. - read more
|
| Strengthen Your Defences: Implementing Effective Cybersecurity Protocols In today's digital age, understanding the cyber threat landscape in Australia is not just important—it's essential. Cyber attacks are becoming more sophisticated and are affecting businesses and individuals at an alarming rate. Common types of cyber attacks include phishing, ransomware, and data breaches, each with the potential to cause significant harm. The impact of cybersecurity breaches on both the economy and the reputation of affected entities is profound, ranging from financial loss to long-lasting reputational damage. - read more
|
| The Essential Guide to Cyber Insurance for Australian Small Businesses In the digital age, Australian small businesses find themselves navigating a world where online presence isn't just an advantage, it’s a necessity. With this increased online activity comes heightened vulnerability to cyber threats, making the protection of digital assets an urgent priority. - read more
|
| From Phishing to Hacking: Examining the Coverage Options of Cyber Insurance Policies In today's digital landscape, Australian small businesses face a myriad of cyber risks that can threaten their operations and financial stability. From sophisticated phishing scams to debilitating hacking attacks, the need to safeguard against such digital threats has never been more pressing. This introductory guide serves to illuminate the complexities of the cyber risk environment within Australia, focusing on the small business sector's unique vulnerabilities. - read more
|
|
|
Navigating the Aftermath: Your Cyber Attack Recovery Roadmap In an age where digital presence intertwines with daily operations, the threat landscape in Australia has magnified, exposing businesses to an evolving array of cyber threats. From sophisticated phishing attempts to ransomware attacks, the risk of digital insecurity looms large. Australia, with its growing technological adoption, finds itself facing an upsurge in cyber threat incidents year over year. - read more
|
|
Case Studies: The True Impact of Cyber Attacks on Australian Small Businesses As we delve into the digital era, the number of cyber threats that challenge Australian small businesses is significantly on the rise. Cyber attacks have become more sophisticated, frequent, and continue to disrupt the operations of small enterprises, often with devastating consequences. The need to fortify defenses against such threats has never been more paramount. - read more
|
|
Cyber Insurance: Safeguarding Your Business Assets and Reputation in the Digital Age Cyber Insurance is a type of insurance policy that protects businesses against internet-based risks and threats. This policy covers damages and losses caused by cyber attacks, such as theft of customer information, network downtime, and damage to reputation. - read more
|
|
Understanding the Importance of Cyber Insurance in the Digital Age As we dive deeper into the digital era, the topic of cyber security becomes increasingly critical. With businesses and individuals relying heavily on digital technologies, the threat of cyber attacks looms larger than ever. This introductory section aims to unpack the concept of cyber insurance as a tool to mitigate these risks. - read more
|
|
|
From Phishing to Hacking: Examining the Coverage Options of Cyber Insurance Policies In today's digital landscape, Australian small businesses face a myriad of cyber risks that can threaten their operations and financial stability. From sophisticated phishing scams to debilitating hacking attacks, the need to safeguard against such digital threats has never been more pressing. This introductory guide serves to illuminate the complexities of the cyber risk environment within Australia, focusing on the small business sector's unique vulnerabilities. - read more
|