Cyber Insurance Online :: News
SHARE

Share this news item!

IAG Faces New Allegations Amid Loyalty Pricing Scandal

IAG Faces New Allegations Amid Loyalty Pricing Scandal

IAG, a prominent insurance provider, has announced its intention to contest a class action put forth by law firm Slater and Gordon in the Victorian Supreme Court.
This lawsuit alleges that IAG misled customers by promising loyalty discounts on home and contents policy renewals that were not genuine.

The class action primarily concerns renewals under the RACV, SGIO, and SGIC brands—already subjects of a Federal Court case initiated by the Australian Securities and Investments Commission (ASIC), which IAG is also disputing.

Slater and Gordon indicate that over 1 million policyholders renewed their insurance with these brands during the six-year period under scrutiny. The firm believes the class action might result in financial compensation reaching millions of dollars.

The allegation from the law firm centers around claims that IAG engaged in deceptive and unconscionable practices. Customers were purportedly led to believe they were receiving loyalty discounts, while they may have been paying inflated base premiums, effectively nullifying the promised reductions.

According to Ben Hardwick, the leader of the class actions practice at Slater and Gordon, a sophisticated pricing algorithm used by IAG determined customers' likelihood of switching insurers. Those likely to stay with their existing insurer were allegedly subjected to higher premium increases.

"Loyal customers believed they were benefitting from discounts when, in reality, their base premiums were increased before any discount was applied," Hardwick explained. "Given that home and contents insurance is a significant expense for many Australians, the notion that loyal customers were possibly exploited in this manner is particularly troubling."

IAG, for its part, denies these allegations. The company stated that its subsidiaries, Insurance Australia Ltd (IAL) and Insurance Manufacturers of Australia (IMA), have delivered on all loyalty discount promises and maintained that they did not mislead customers about the scope of these discounts.

"Both IAL and IMA will vigorously defend the claims brought forth by Slater and Gordon," the company declared.

The contested policies, provided by RACV, SGIO, and SGIC, covered customers in Victoria, Western Australia, and South Australia, respectively. In addition, Slater and Gordon are investigating similar issues with NRMA Insurance, which operates in every state except Victoria.

ASIC's Federal Court case targets policies issued under the SGIO and SGIC brands between August 2017 and January 2023, and RACV policies from August 2017 to August 2023. A case management hearing is set for October 3.

Last year, ASIC identified misleading pricing promises in the insurance sector as an enforcement priority after discovering that many companies lacked adequate systems to ensure they honored their commitments to customers.

In June of the previous year, the Federal Court fined IAG $40 million for failing to uphold discount promises for NRMA-branded policies. Such policies included motor, home, boat, and caravan insurance, and involved a price "cupping mechanism."

Additionally, the court fined RACQ $10 million in November for potentially misleading disclosures regarding available discounts in certain product statements.

According to an ASIC report from June last year, insurers were expected to remit over $815 million to more than 5.6 million consumers stemming from pricing failures identified and reported since January 2018. This involved over 6.5 million policies.

Published:Monday, 3rd Jun 2024
Source: Paige Estritori

Share this news item:

Insurance News

Victorian Insurance Premiums Spike Amidst Industry Turbulence Victorian Insurance Premiums Spike Amidst Industry Turbulence
17 Jun 2024: Paige Estritori

In the midst of considerable upheaval within the construction industry, the Victorian Managed Insurance Authority (VMIA) has revealed substantial hikes in its builders' warranty insurance premiums, effective August 6. These increments follow an unprecedented surge in claims settlements over recent months. - read more
Rising Mental Health Claims Signal Urgent Need for Tailored Workplace Solutions Rising Mental Health Claims Signal Urgent Need for Tailored Workplace Solutions
17 Jun 2024: Paige Estritori

In recent years, there has been a notable increase in mental health claims among employees grappling with heightened economic pressures and workplace challenges. Allianz, the country's largest workers’ compensation insurer, highlights a pressing issue: a 47.5% surge in active psychological claims, accompanied by a 30% hike in absence days due to mental health concerns from 2019 to 2022. - read more
Life Insurers Aim for Harmony with Financial Advisers Life Insurers Aim for Harmony with Financial Advisers
15 Jun 2024: Paige Estritori

The Council of Australian Life Insurers (CALI) has reaffirmed that their primary focus is not to compete with financial advisers but to enhance the existing services in the life insurance sector. - read more
NSW Braces for Continued Flooding Amid Unstable Weather NSW Braces for Continued Flooding Amid Unstable Weather
08 Jun 2024: Paige Estritori

The state of New South Wales (NSW) is grappling with significant flooding threats in the Hawkesbury-Nepean River region as meteorological conditions remain volatile, according to the Bureau of Meteorology's latest updates. - read more
Queensland's Incremental Approach to Workers' Comp Premiums Queensland's Incremental Approach to Workers' Comp Premiums
05 Jun 2024: Paige Estritori

Queensland has announced a 4% increase in workers’ compensation premiums for the upcoming financial year. Despite this rise, the state assures businesses that they will still enjoy some of the most competitive rates in Australia. - read more


Cyber Insurance Articles

Cyber Insurance: Safeguarding Your Business Assets and Reputation in the Digital Age Cyber Insurance: Safeguarding Your Business Assets and Reputation in the Digital Age
Cyber Insurance is a type of insurance policy that protects businesses against internet-based risks and threats. This policy covers damages and losses caused by cyber attacks, such as theft of customer information, network downtime, and damage to reputation. - read more
Strengthen Your Defences: Implementing Effective Cybersecurity Protocols Strengthen Your Defences: Implementing Effective Cybersecurity Protocols
In today's digital age, understanding the cyber threat landscape in Australia is not just important—it's essential. Cyber attacks are becoming more sophisticated and are affecting businesses and individuals at an alarming rate. Common types of cyber attacks include phishing, ransomware, and data breaches, each with the potential to cause significant harm. The impact of cybersecurity breaches on both the economy and the reputation of affected entities is profound, ranging from financial loss to long-lasting reputational damage. - read more
Case Studies: The True Impact of Cyber Attacks on Australian Small Businesses Case Studies: The True Impact of Cyber Attacks on Australian Small Businesses
As we delve into the digital era, the number of cyber threats that challenge Australian small businesses is significantly on the rise. Cyber attacks have become more sophisticated, frequent, and continue to disrupt the operations of small enterprises, often with devastating consequences. The need to fortify defenses against such threats has never been more paramount. - read more
Cyber Insurance Claims: What Small Business Owners Need to Know Cyber Insurance Claims: What Small Business Owners Need to Know
Cybersecurity incidents are a growing concern for small businesses. These incidents can have disastrous consequences on the affected businesses and their customers. Cyber insurance policies provide a form of financial protection for small businesses in the event of a cyber-attack. This article will provide an overview of cyber insurance claims and its importance for small business owners. - read more
Understanding the Importance of Cyber Insurance in the Digital Age Understanding the Importance of Cyber Insurance in the Digital Age
As we dive deeper into the digital era, the topic of cyber security becomes increasingly critical. With businesses and individuals relying heavily on digital technologies, the threat of cyber attacks looms larger than ever. This introductory section aims to unpack the concept of cyber insurance as a tool to mitigate these risks. - read more
Cyber Insurance: Safeguarding Your Business Assets and Reputation in the Digital Age Cyber Insurance: Safeguarding Your Business Assets and Reputation in the Digital Age
Cyber Insurance is a type of insurance policy that protects businesses against internet-based risks and threats. This policy covers damages and losses caused by cyber attacks, such as theft of customer information, network downtime, and damage to reputation. - read more
Understanding the Importance of Cyber Insurance in the Digital Age Understanding the Importance of Cyber Insurance in the Digital Age
As we dive deeper into the digital era, the topic of cyber security becomes increasingly critical. With businesses and individuals relying heavily on digital technologies, the threat of cyber attacks looms larger than ever. This introductory section aims to unpack the concept of cyber insurance as a tool to mitigate these risks. - read more
Cyber Insurance Claims: What Small Business Owners Need to Know Cyber Insurance Claims: What Small Business Owners Need to Know
Cybersecurity incidents are a growing concern for small businesses. These incidents can have disastrous consequences on the affected businesses and their customers. Cyber insurance policies provide a form of financial protection for small businesses in the event of a cyber-attack. This article will provide an overview of cyber insurance claims and its importance for small business owners. - read more
From Phishing to Hacking: Examining the Coverage Options of Cyber Insurance Policies From Phishing to Hacking: Examining the Coverage Options of Cyber Insurance Policies
In today's digital landscape, Australian small businesses face a myriad of cyber risks that can threaten their operations and financial stability. From sophisticated phishing scams to debilitating hacking attacks, the need to safeguard against such digital threats has never been more pressing. This introductory guide serves to illuminate the complexities of the cyber risk environment within Australia, focusing on the small business sector's unique vulnerabilities. - read more
Navigating the Aftermath: Your Cyber Attack Recovery Roadmap Navigating the Aftermath: Your Cyber Attack Recovery Roadmap
In an age where digital presence intertwines with daily operations, the threat landscape in Australia has magnified, exposing businesses to an evolving array of cyber threats. From sophisticated phishing attempts to ransomware attacks, the risk of digital insecurity looms large. Australia, with its growing technological adoption, finds itself facing an upsurge in cyber threat incidents year over year. - read more


Your free Cyber insurance quote comparison starts here!
First Name:
Postcode:

All quotes are provided free (via our secure server) and without obligation. We respect your privacy.

Knowledgebase
Insurance Premium:
The periodic amount paid for the purchase of insurance.